Refund policy

At JerseyZ Store by Avie, we want you to be happy with your purchase. Since jerseys are apparel products and sizing can vary, we have created the following return, exchange and refund policy to make the process clear and fair.

1. Eligibility for Return or Exchange

You may request a return or exchange within 7 days of receiving your order if:

You received a wrong product or wrong size compared with what you ordered.
The jersey has a manufacturing defect.
The product was damaged during delivery.
The product is materially different from the description shown on our website.

The product must be:

Unworn and unused.
Unwashed.
Free from stains, perfume, deodorant or other marks.
Returned with original tags, packaging and accessories, where applicable.
In resalable condition.

We may reject a return if the product shows signs of use, washing, alteration or damage caused after delivery.

2. Customized / Personalized Jerseys

Jerseys customized with a customer's name, number, badge, printing, patch or other personalization are generally not eligible for return or exchange due to change of mind, incorrect size selection or personal preference.

However, if a customized jersey arrives damaged, defective, or contains a customization error made by JerseyZ Store by Avie, please contact us and we will review the issue and, where appropriate, offer a replacement or refund.

3. Size-Related Returns

Please check our size chart carefully before placing your order.

A size exchange may be considered if the jersey is unused, unwashed and meets our return conditions. Customers may be responsible for applicable return/re-shipping charges for size exchanges.

We recommend measuring a similar jersey that fits you well and comparing those measurements with our size chart.

4. Products Not Eligible for Return

Returns/exchanges will generally not be accepted for:

Used or washed jerseys.
Jerseys damaged by the customer.
Jerseys with removed or damaged tags.
Personalized/customized jerseys, except where the product is defective or incorrectly customized by us.
Products returned after the applicable return period.
Products altered, modified or repaired by the customer.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.

5. How to Request a Return

To request a return or exchange, contact us at:

Email: jerseyz.storebyavie@gmail.com
WhatsApp/Phone: +91 9810474099

Please provide:

Order number.
Customer name.
Reason for return/exchange.
Clear photographs of the product.
Video/unboxing evidence where relevant, particularly for damaged, missing or incorrect items.

For damaged or incorrect deliveries, we strongly recommend recording an unboxing video from the moment the package is opened. This helps us investigate courier or packing issues quickly.

6. Return Approval

Do not send a product back before receiving return instructions from us.

Once your request is reviewed, we will tell you whether the return/exchange has been approved and provide the next steps.

7. Refunds

If a refund is approved, the refund will normally be issued to the original payment method where technically possible.

Refund processing time may depend on the payment gateway, bank or financial institution.

Shipping charges, COD charges or other non-refundable charges may not be refundable unless the return is due to our error, a defective product, or otherwise required by applicable law.

8. Wrong, Damaged or Defective Products

If you receive a wrong, damaged or defective jersey, please contact us as soon as possible and preferably within 48 hours of delivery.

After reviewing the evidence, we may provide:

Replacement of the product;
Exchange for another product; or
Refund, where appropriate.

9. Refund Delays

Once we initiate an approved refund, the actual credit to your account is controlled partly by your bank/payment provider. If you do not receive the refund within the expected processing period, please contact us.