Shipping policy

We currently ship orders to locations in India that are serviceable by our courier partners.

1. Order Processing

Orders are normally processed within 1–3 business days after successful order confirmation and payment verification.

Customized jerseys may require additional processing time because personalization needs to be completed before dispatch.

During sales, holidays, product launches or periods of unusually high order volume, processing may take longer.

2. Delivery Time

After dispatch, estimated delivery is generally:

Metro/major cities: 4–6 business days
Other locations: 5–7 business days
Remote areas: 8–10 business days

These are estimates rather than guaranteed delivery dates.

Delivery may take longer because of courier delays, weather conditions, public holidays, remote locations, incorrect addresses or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, JerseyZ Store by Avie may offer free shipping promotions subject to the terms displayed at checkout.

4. Order Tracking

Once your order is dispatched, we may provide tracking information through email, SMS, WhatsApp or another available communication method.

Tracking information may take some time to become active after the courier collects the parcel.

5. Incorrect Address

Customers are responsible for entering the correct delivery address, phone number and PIN code.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipment.

6. Failed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make additional attempts according to its delivery procedures.

Customers should cooperate with the courier to receive their order.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD availability.

7. Damaged Packages

If your package appears severely damaged when delivered, please take photographs/videos of the package before opening it.

If the product inside is damaged or incorrect, contact us as soon as possible at:

Email: jerseyz.storebyavie@gmail.com
WhatsApp/Phone: +91 9810474099

8. Missing Items

If any item appears to be missing from your package, contact us promptly with your order number and unboxing evidence where available.

We will investigate the issue with our packing and courier records.

9. Delivery Delays

We are not responsible for delays caused by:

  • Courier disruptions.
  • Severe weather.
  • Natural disasters.
  • Strikes.
  • Government restrictions.
  • Public holidays.
  • Incorrect customer information.
  • Events beyond our reasonable control.

We will, however, make reasonable efforts to assist you in tracking delayed shipments.

10. International Shipping

Unless specifically stated on our website, JerseyZ Store by Avie currently focuses on deliveries within India.

If international shipping becomes available, separate shipping charges, customs duties, taxes and delivery conditions may apply.